At Find4Less Limited, we are committed to ensuring a secure and trustworthy environment for both buyers and sellers. To protect all parties involved in transactions, we offer an optional Escrow Service designed to safeguard the interests of both buyers and sellers. Our Escrow Service helps ensure that the transaction process is fair, transparent, and secure, reducing the risks of fraud or disputes.

This policy outlines how the Escrow Service works, its terms, and the protections provided for both buyers and sellers. We want all users to feel confident when buying and selling goods and services on our platform.

1. What is Escrow?

Escrow is a secure transaction process where funds are held by Find4Less Limited on behalf of both the buyer and the seller until the agreed conditions of the transaction are fulfilled. This ensures that both parties are protected during the transaction process. The funds will only be released once both parties confirm that the conditions have been met.

2. When is Escrow Available?

• Escrow is optional: It is available for high-value transactions or when the buyer and seller feel the need for additional protection. Escrow is not mandatory for all transactions, but it is highly recommended for items of significant value or when trust between the buyer and seller is uncertain.
• Mutual agreement: Both the buyer and seller must agree to use the Escrow Service. Either party may request to use Escrow before the transaction begins.

3. How Does the Escrow Service Work?

The Escrow process is simple and transparent. The steps are as follows:

1. Agreement: The buyer and seller agree to use the Escrow Service before initiating the transaction. Both parties must provide necessary details, including a description of the goods, the price, and any other relevant terms.

2. Funds Transfer: The buyer deposits the full payment for the goods or service into the Find4Less Escrow account. The funds will be held securely and will not be released until the transaction conditions are met.

3. Verification: The seller ships the goods to the buyer. We require the seller to provide proof of shipment or delivery, such as tracking numbers or shipping receipts.

4. Proof of Delivery: To ensure that the transaction is completed successfully, Find4Less may request a live video recording of the seller physically handing over the goods to the buyer. This video must clearly match the product listed for sale and should include a clear visual identification, such as an ID check. The ID used in the video must match the information we have on file from both parties.

5. Buyer Confirmation: Once the buyer receives the goods, they must confirm the condition of the product and agree that it matches the agreed-upon terms and description. If the buyer is satisfied, they notify Find4Less Limited to release the funds to the seller.

6. Funds Release: If both parties confirm the successful transaction, the funds will be released to the seller. If there are no issues, the transaction is completed, and the seller receives payment.

4. Refund and Dispute Resolution

In cases where the buyer is not satisfied with the product or service, or if there is a dispute, Find4Less Limited will step in to mediate the situation. If the buyer believes that the seller has not delivered as agreed or that the product is not as described, they can request a refund. Find4Less will investigate the matter and make a final decision, which could include:

• Refund to the buyer if the product is deemed to be not as described or damaged.
• Release of funds to the seller if the buyer’s claim is found to be unfounded.

For disputes, the buyer must provide evidence, such as photos, videos, and communication records, to support their case. The seller must also provide shipping receipts, product details, and evidence of delivery.

5. Escrow Fee

• Escrow is free for low-risk transactions.
• For high-value or high-risk transactions, we charge a nominal fee, which will be clearly outlined at the time of the transaction. This fee is non-refundable and is paid by either the buyer or the seller, as agreed by both parties.

6. Rejection of Escrow Transactions

Find4Less Limited reserves the right to reject any Escrow request if it is considered high-risk or if we suspect potential fraudulent activities. This may include, but is not limited to:

• Suspicious buyer or seller profiles.
• High-value transactions with no clear history or evidence of good standing.
• Transactions involving items or services that we deem illegal, prohibited, or otherwise high-risk.
• Transactions that may be subject to chargebacks or other fraudulent activities.

We may request additional verification or documentation from both the buyer and seller before proceeding with an Escrow transaction. If either party fails to provide adequate information or if we deem the transaction to be too risky, we may decline the Escrow request.

7. Protection Against Chargebacks and Fraud

To protect both parties, we take the following steps:

• Buyers: If the buyer attempts to initiate a chargeback or dispute the transaction after the Escrow process is completed and funds have been released to the seller, Find4Less will investigate the matter thoroughly. Evidence such as transaction details, shipment tracking, and proof of delivery will be required from both parties.
• Sellers: Sellers are protected from chargebacks or payment disputes once the funds have been released to them and the buyer has confirmed receipt of the goods or services in satisfactory condition.

8. Limitations of the Escrow Service

While the Escrow Service provides additional protection for both buyers and sellers, please note that:

• Escrow is not compulsory: Buyers and sellers can choose to transact without Escrow at their own risk.
• Escrow is for disputes only: It is not intended to prevent buyer’s remorse or dissatisfaction with the product.
• Buyers must inspect goods upon receipt: Buyers are expected to inspect goods immediately upon receipt and notify us of any issues in a timely manner.

9. Contact Us

If you have any questions or concerns about our Escrow Service or wish to initiate an Escrow transaction, please contact us via the Contact Us page. We are here to help ensure your transactions are secure, smooth, and transparent.

By using Find4Less Limited, both buyers and sellers agree to comply with this Escrow Policy. We are dedicated to fostering a safe marketplace and providing protection against fraud, chargebacks, and disputes. Our goal is to ensure a smooth and secure transaction experience for all users on our platform.